--- title: SAP Business AI • Langia IT Solutions AB description: How Langia can help you with SAP Business AI and SAP CX AI Toolkit --- [Skip to content](https://www.langia.se/sap-business-ai#main-content) [![Langia Homepage](https://www.langia.se/hubfs/BW/logo_s.svg "Langia Homepage")](https://www.langia.se/en/) **en**  | [fi](https://www.langia.se/fi/sap-business-ai)  | [no](https://www.langia.se/no/sap-business-ai)  | [sv](https://www.langia.se/sv/sap-business-ai) - SAP CX - [SAP Commerce](https://www.langia.se/en/sap-commerce) - [SAP Emarsys](https://www.langia.se/en/sap-emarsys) - [SAP Sales Cloud & Service Cloud](https://www.langia.se/en/sap-sales-service) - [SAP Customer Data Solutions](https://www.langia.se/en/sap-cdp-cdc) - [SAP Business Technology Platform](https://www.langia.se/en/sap-btp) - [SAP Business AI](https://www.langia.se/sap-business-ai) - Services - [E-Commerce](https://www.langia.se/en/services#commerce) - [Marketing Automation](https://www.langia.se/en/services#marketing) - [Microservices](https://www.langia.se/en/services#microservices) - [Mobile Apps](https://www.langia.se/en/services#mobile) - [Process Optimisation](https://www.langia.se/en/services#process) - Expertise - [CX Management](https://www.langia.se/en/expertise#cx) - [Agile Team](https://www.langia.se/en/expertise) - [Front-end Engineering](https://www.langia.se/en/expertise#frontend-engineering) - [Back-end Engineering](https://www.langia.se/en/expertise#backend-engineering) - [GraphQL](https://www.langia.se/en/expertise#graphql) - [Test Automation](https://www.langia.se/en/expertise#test-automation) - [Quality Assurance](https://www.langia.se/en/expertise#quality-assurance) - [Project Management](https://www.langia.se/en/expertise#project-management) - [Agile & Scrum Mastery](https://www.langia.se/en/expertise#agile) - [Business Analysis](https://www.langia.se/en/expertise#ba) - Insights - [Customers](https://www.langia.se/en/customers) - [Webinars](https://info.langia.se/webinar) - [Whitepapers](https://www.langia.se/en/white-paper) - [Blog](https://blog.langia.se/en) - Langia - [About Langia](https://www.langia.se/en/our-story) - [Team Langia](https://www.langia.se/en/team) - [Careers](https://careers.langia.se/) - [Responsibility](https://www.langia.se/en/csr) - [Contact](https://www.langia.se/en/contact) # SAP Commerce [Image by DilokaStudio](https://www.freepik.com/free-photo/customer-service-business-contact-concept-wooden-cube-block-which-print-screen-letter-telephone-email-address-message_24458818.htm#page=2&query=icons%20contact%20on%20wood%20cube%20business&position=0&from_view=search&track=ais) on Freepik ## SAP Business AI Unlock Smarter Customer Experiences #### **SAP Business AI** Tap into SAP Business AI to deliver smarter experiences across your entire customer journey. From marketing to service: automate, personalise, and scale with confidence. ![SAP Business AI](https://www.langia.se/hubfs/295503-photo-with-modal-icon-ai-persona-for-marketing_XL.webp "SAP Business AI") ### AI Built for Business and for You SAP Business AI integrates seamlessly into your existing SAP landscape, delivering real-time intelligence across every function: sales, marketing, service, and commerce. Unlike generic AI tools, it's context-aware, industry-trained, and designed for enterprise-grade impact. - Personalise at scale across channels - Predict customer behaviour and churn - Automate service resolutions and ticket routing - Improve decision-making with predictive analytics [Contact us to learn more](https://www.langia.se/en/contact) [Image by lookstudio](https://www.freepik.com/free-photo/cute-young-woman-student-business-lady-showing-thumbs-up-well-done-sitting-outdoor-cafe-terrace-with-laptop-wearing-pink-smart-clothes_10216030.htm) on Freepik [More about SAP Business AI](https://langia-sap-cx-5179.brandcast.io/#business-ai) ## Why Choose SAP Business AI Discover the key capabilities that make SAP Business AI a powerful driver of transformation: embedding intelligence across your SAP landscape to help your teams work smarter, respond faster, and deliver exceptional customer experiences at scale. ## AI that works where you do Enhance efficiency across your organisation with over 230 embedded AI scenarios. With Joule, users can complete routine tasks and navigate systems up to 90% faster. ## A unified AI foundation Streamline AI operations and speed up innovation with a powerful set of tools to build, customise, and manage AI at scale—all within a single, integrated system. ## Omnipresent, always-on AI experience Deliver a seamless AI experience across your SAP applications with an intuitive interface that intelligently supports your teams in every workflow, every day. ## AI agents that solve real business problems Deploy intelligent agents built on your data and powered by SAP’s process expertise, whether using out-of-the-box capabilities or creating your own with Agent Builder. --- #### **SAP CX AI Toolkit** The toolkit brings Joule agents and AI tools to your SAP Customer Experience solutions, powered by your enterprise data. ### Transform your sales, service, and e-commerce processes with agentic and generative AI The SAP CX AI Toolkit is a curated suite of AI capabilities designed to help you accelerate innovation in your customer-facing processes. Whether you're using Emarsys, Sales Cloud, or Commerce Cloud, the toolkit helps you adopt AI features with low code and fast time-to-value. - Pre-built AI Models: For churn prediction, product recommendations, customer scoring - Guided Configuration: Integrate without heavy development - Composable AI Services: Use what you need, where you need it - Embedded in Your Workflows: AI inside SAP CX, not bolted on [Contact us to learn more](https://www.langia.se/en/contact) [Image by lookstudio](https://www.freepik.com/free-photo/cute-young-woman-student-business-lady-showing-thumbs-up-well-done-sitting-outdoor-cafe-terrace-with-laptop-wearing-pink-smart-clothes_10216030.htm) on Freepik ## Why Choose SAP CX AI Toolkit Discover the key features that make the SAP CX AI Toolkit an essential part of any modern customer experience strategy - empowering your teams to automate tasks, uncover insights, and deliver hyper-personalised experiences with speed, accuracy, and enterprise-grade security. ## Meaningful Insights Reveal patterns and behaviours hidden in your customer data, enabling smarter, data-driven decisions across your CX landscape. ## Streamline and Scale Operations Automate repetitive tasks across sales, marketing, commerce, and service to increase efficiency, reduce errors, and free up your teams to focus on higher-value work. ## Truly Personalised Experiences Deliver relevant, real-time interactions at every touchpoint to drive customer satisfaction, loyalty, and long-term value. ## Built for Real-world CX Needs Leverage role-specific, configurable AI tools built for your enterprise data. They are secure, flexible and accessible via web apps, browser extensions or embedded experiences. ![](https://www.langia.se/hs-fs/hubfs/webinar%20(1)-1.jpg?width=600&height=600&name=webinar%20(1)-1.jpg) ### **AI That Works for CX: Discover the SAP CX AI Toolkit** Learn how to harness the SAP CX AI Toolkit to personalise customer journeys, automate decision-making, and increase customer lifetime value—without complicating your systems. [Watch on demand](https://info.langia.se/webinar0618) --- ### Why Langia for SAP Business AI? At Langia, we combine deep SAP CX expertise with a sharp focus on intelligent innovation. Our consultants are skilled in implementing and extending SAP Business AI and the SAP CX AI Toolkit to deliver tangible results across your customer journey. From strategy to deployment, we help you harness AI to automate processes, personalise interactions, and make smarter, data-driven decisions. Partner with us to turn SAP’s AI capabilities into real business impact. [![Get in Touch](https://no-cache.hubspot.com/cta/default/20190819/57b35877-09ef-46c0-b352-7b1d5aa9f542.png)](https://cta-redirect.hubspot.com/cta/redirect/20190819/57b35877-09ef-46c0-b352-7b1d5aa9f542) [Image by lookstudio](https://www.freepik.com/free-photo/coffee-shop-owner-using-tablet-looking-camera-smiling-waiting-her-first-customer_24746450.htm) on Freepik ## Why Langia? At Langia, we pride ourselves on offering specialised expertise in SAP CX solutions, ensuring that our clients receive tailored services that align with their specific business goals. ## Deep SAP Expertise Langia is a recognised SAP partner with proven expertise across SAP CX solutions. Our consultants are highly trained and certified to deliver the best-in-class solutions tailored to your business needs. ## Customised Solutions We understand that every business is unique. Our team works closely with you to design and implement bespoke solutions that align with your goals, industry, and customer base. ## Proven Track Record Our successful implementations and satisfied clients speak to our ability to deliver on time, within budget, and beyond expectations. ## End-to-End Support From initial consultation and system integration to ongoing support and performance optimisation, Langia is with you every step of the way to ensure seamless implementation and continuous improvement. ## Langia is Recognized by Customers Discover how businesses like yours have achieved success with SAP Sales Cloud and SAP Service Cloud by exploring our customer success stories. [Customer Reference Cases](https://www.langia.se/en/customers) ## Contact Us for a Free Consultation [Image by DilokaStudio](https://www.freepik.com/free-photo/customer-service-business-contact-concept-wooden-cube-block-which-print-screen-letter-telephone-email-address-message_24458818.htm) on Freepik [![Contact Us](https://no-cache.hubspot.com/cta/default/20190819/92bd2b22-81dc-433e-bd44-fe85f616cd8e.png)](https://cta-redirect.hubspot.com/cta/redirect/20190819/92bd2b22-81dc-433e-bd44-fe85f616cd8e) [![Langia Logo](https://www.langia.se/hubfs/BW/logo_s.svg "Langia Logo")](https://www.langia.se/en/) ### CONTACT US Strandvägen 78 234 31 LOMMA, SWEDEN [Send us an email](https://www.langia.se/en/contact#message) [+46 702 32 41 08](tel:+46702324108) - [Home](https://www.langia.se/en/) - [Services](https://www.langia.se/en/services) - [Careers](https://careers.langia.se/) - [BLOG](https://blog.langia.se/en) [Follow us on Facebook](https://www.facebook.com/langiaItSolutions) [Follow us on LinkedIn](https://www.linkedin.com/company/6380290) [Follow us on Twitter](https://twitter.com/LangiaIT) [Follow us on Instagram](https://www.instagram.com/langiaitsolutions/) [![The seal is issued by UC AB. 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